The world novel COVID 19 pandemic has brought many changes in the market dynamics. The call center industry is also facing multiple challenges because of the COVID 19 pandemic. Thus, many call centers have started adopting cloud call center solutions.
There are definitely many advantages of using a cloud call center solution in today’s circumstances as well as in the future. There are many articles published on the topic of cloud call center software. Thus, we are not going to cover the benefits of the cloud call center solution. We will cover another topic, which is the compatibility of this software.
One of the majorly used solutions along with a call center software solution is a CRM system. Call center CRM integration. Thus, knowing the compatibility of CRM software with a call center solution is necessary. Let me share, which CRM solutions can be integrated with a cloud call center software:
- vTiger
It is one of the leading CRM solutions. It is an open source CRM software, thus, it is quite cost effective. Moreover, it is very powerful in terms of features. With call center CRM integration, vTiger can be integrated with your cloud call center solution.
- Zoho
It is another open source CRM solution. It is also available in the enterprise version. It is a cloud CRM software. It has more than 50 million users. Thus, the compatibility of this CRM solution is high with any cloud call center software. You can use all tools and applications of Zoho in harmony with your cloud call center solution after integration.
- Salesforce
It is also a cloud CRM solution. It provides tools and applications related to customer services, marketing, invoicing, and more. Thus, this is one of the most popular CRM solutions in the industry. It claims to offer 40% increase in productivity and 37% boost in sales. This CRM solution can also be integrated with your cloud call center solution using call center CRM integration.
- SuiteCRM
It is an open source CRM solution. It is best suited for enterprises as well as small and medium scaled businesses. It is usually used as an on-premises CRM software by businesses. This CRM system can also be integrated into the cloud call center software.
- SugarCRM
It is one of the advanced CRM solutions. It offers multiple functionalities to its users such as workforce automation, customer support, marketing, mobile CRM, collaboration, reporting, social CRM, etc. It claims to increase leads up to 44%. It can be used by small businesses and enterprises as well. This CRM system is also cloud friendly and can be integrated with the cloud call center solution.
Concluding Notes
A majority of cloud call center solutions is feature-rich, secure, robust, and scalable. Thus, this software can be integrated with any open source or enterprise CRM solutions. All you need is an expert who knows effective call center CRM integration. If you are using a CRM solution already, you can simply ask your cloud software provider to integrate that CRM system with the offered cloud call center solution. If you are not using a CRM system and going to use a new one, then it is advisable to take recommendations from your cloud call center software provider.