Author name: Hektor Kayveon

The world novel COVID 19 pandemic has brought many changes in the market dynamics. The call center industry is also facing multiple challenges because of the COVID 19 pandemic. Thus, many call centers have started adopting cloud call center solutions. There are definitely many advantages of using a cloud call center solution in today’s circumstances […]

Cloud call center solutions are in the market for quite a long, but now, they have started gaining massive popularity. The world pandemic COVID 19 has played major role in massive adoption of this cloud software. In fact, there are many businesses, which have started switching to the cloud call center solution from their traditional

Multiple Indian cities are now adopting smart solutions to transform itself as a smart city. There are already multiple cities transformed themselves into smart cities such as Gurugram, Agra, etc. Many more are on the list of the development stage to become a smart city. To transform a city into a smart city, the government

Video conferencing solutions not only enables video calling among multiple users, but it also provides some interactive tools to engage participants in an ongoing video conference. Earlier, video conferencing solutions were heavy software solutions, which need a camera, software installation, and other heavy infrastructure. However, the top VoIP companies have invented the best video conferencing

The world novel COVID 19 pandemic has introduced a difficult situation in the world. Close contact with an infected person can spread the virus to others. It is difficult to differentiate an infected person from a healthy person for 14 days, the report can come positive or symptoms are shown visibly within 14 days. Of

The call center is one of the largest business industries. There are so many call centers in the world that offer the same services. To survive this fierce competition, call centers need to invest in enhancing performance to provide quality services at cost effective rates to the customers and still enjoy high ROI. There are

Call centers usually have a few or many agents working relentlessly on having a conversation with the customers. In any type and scale of call center, it is very important that the talk time of the agents is higher and agents are engrossed in communication all the time. To make sure, no agent is left

The world pandemic has changed the way businesses used to operate. Businesses have started moving remote because of the unpredictable situation caused by the COVID 19 pandemic. A majority of businesses have taken advantage of digitization and technology advancements to move remotely. In this article, we will talk about a specific industry, call center. How

Providing good customer service to customers in any situation is necessary for any call center. This is the reason call centers invest in talented agents, the best call center solution, etc. At the time similar to the COVID 19 pandemic, it becomes even more crucial for call centers offer exceptional customer services. People are panicking

A call center is one of the largest industries in the world. There are many businesses that rely on offshore call center services. From telemarketing to lead generation and boosted sales to customer services, all operations are carried out by the call centers. There are many call centers that operate remotely in a virtual environment