Omnichannel call center solution

Multiple types of call center solutions are used by different businesses and call centers all across the globe. This software empowers major operations in a business. Some of them are listed below: Brand awareness Lead generation Lead conversion Post-sales support Customer care and support Multiple levels of business and all stages of the customer sales […]

Call center solutions have revolutionized in the past decade. Omnichannel call center software is the most advanced one at this moment. It is built to benefit diversified industry verticals. Now, the use of this solution is not limited to call centers or contact centers. All companies use an omnichannel call center solution. Its power to

There is a wide variety of call center solutions available in the market. Omnichannel call center solution is one of the software gaining a lot of popularity. It bestows multiple benefits to its users. One of the major advantages of using an omnichannel solution is increasing customer satisfaction. There are many articles written on the

66% of clients connect with the client support center via a minimum of three communication channels. To empower your agents to connect with your customer in the aforementioned omnichannel ecosystem, you require integrating different communication channels within a single solution, called, an omnichannel call center software.   In this article, we’ll evaluate the crucial principles

Remote work is imposed all over the world due to the increasing threat of COVID 19. Companies have started imposing the “Remote Work” model to break the chain of Coronavirus spread and to keep people safe who are not yet infected with this deadly virus. Remote Work model may sound easy, but it is not

COVID 19 pandemic has created a situation of panic and why not, hundreds of lives are lost because of Coronavirus. In some countries, the situation is very hazardous. Thus, the government has set many rules and regulations and one of them is shut down of malls, multiplexes, schools, expos, and offices, which have more than