Remote work is imposed all over the world due to the increasing threat of COVID 19. Companies have started imposing the “Remote Work” model to break the chain of Coronavirus spread and to keep people safe who are not yet infected with this deadly virus. Remote Work model may sound easy, but it is not […]
How Omnichannel Call Center Solution Supports Remote Work Model? Read More »
COVID 19 pandemic has created a situation of panic and why not, hundreds of lives are lost because of Coronavirus. In some countries, the situation is very hazardous. Thus, the government has set many rules and regulations and one of them is shut down of malls, multiplexes, schools, expos, and offices, which have more than
How Omnichannel Call Center Solution Helps Combating COVID 19? Read More »
VICIDial is one of the leading call center solutions. It has been in use by many companies all across the world. Some of these companies are collection companies and these companies use this call center solution to run collection related campaigns. As VICIDial is an open source and general call center software, it does not
How Collection Companies Can Get Benefited with VICIDial Collection Module Integration? Read More »
WhatsApp is one of the most used and most popular channels of communication. There might be hardly anyone who is not using WhatsApp for communication. The call centers and customer care centers have to integrate WhatsApp as one of the communication channels to use this preferred mode of communication for their customers. VICIDial is one
VICIDial WhatsApp Integration Benefits Call Centers Read More »
Call center solution and CRM software, both, are heavily in use in different companies and enterprises. The companies use these systems to keep their customer data well managed and to provide better customer services to them. Both of them are two different solutions, but they can be used as an integrated solution with call center
Call Center CRM Integration for Different CRM Solutions Read More »
Today, when it comes to travel, customers no longer choose travel agents on an offline basis. Rather, they choose to go on various digital platforms such as social media, Google, or WhatsApp to find out relevant information. Once they have finalized the destination and scanned through the customer reviews, the client may choose to contact
3 Reasons Why You Should Choose Omnichannel Call Center Software for Travel Industry Read More »
Call center software solutions offer a wide range of features. Some of these features are provided only by the advanced call center software or a specific provider and some of these features are common. Interactive Voice Response (IVR) is one of the most common features. It is available in all call center solutions. All call
How IVR in Call Center Solution Enhance Customer Service? Read More »
There are many outbound call center solutions that use the best call center solution to run outbound calling campaigns. However, all of them do not receive the expected success rate. There are some factors which are in control and some are not. In this article, I will share the top 5 tips that any call
How to Build a Successful Outbound Strategy? Read More »
Call centers usually face many challenges and one of them is the scarcity of skilled agents. It becomes difficult to have agents that can quickly finish the call and also give resolution within a single call to the customer. Due to a lack of skilled agents’ team, call centers often face long call queues and
How to Increase Self Serving Use in Your Call Center? Read More »
Support centers use many tools to take care of the issues and concerns raised by the customers. Call center solution, PC dialer, IT help desk ticketing solution, and many other systems are used in the support centers to deliver the best customer experience with quick resolution to the concerns. The support centers often invest considerably
Why Help Desk Ticketing Solution Is Important in Support Center? Read More »
