Omnichannel call center software

Call center solutions have gone through multiple shifts. There are so many advancements and innovations took place in the past decade. These advancements are made to cater to the customers as well as leverage competitive advantages. One of the popular advancements in this industry is the omnichannel call center solution. Earlier, omnichannel call center software […]

Today, when it comes to travel, customers no longer choose travel agents on an offline basis. Rather, they choose to go on various digital platforms such as social media, Google, or WhatsApp to find out relevant information. Once they have finalized the destination and scanned through the customer reviews, the client may choose to contact