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3 Reasons Why You Should Choose Omnichannel Call Center Software for Travel Industry

Technology / Gena Ford / February 20, 2020

Today, when it comes to travel, customers no longer choose travel agents on an offline basis. Rather, they choose to go on various digital platforms such as social media, Google, or WhatsApp to find out relevant information. Once they have finalized the destination and scanned through the customer reviews, the client may choose to contact […]

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Top Benefits of White Label Mobile SIP Dialer

Technology / Ethan Jones / February 13, 2020

The mobile SIP dialer is an application built by developers that enable users to make calls and send texts to other users anywhere across the globe just by using an active internet connection. It is based on VoIP technology and facilitates continued and uninterrupted communication across the world. In modern times, the mobile SIP dialer

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How IVR in Call Center Solution Enhance Customer Service?

Technology / Gena Ford / February 13, 2020

Call center software solutions offer a wide range of features. Some of these features are provided only by the advanced call center software or a specific provider and some of these features are common. Interactive Voice Response (IVR) is one of the most common features. It is available in all call center solutions. All call

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Multi Tenant Conferencing Solution Augments These 3 Departments

Technology / Nelson Gibs / February 11, 2020

The multi tenant conferencing solution is one of the most powerful VoIP solutions available in the market. It can be used by any industry vertical and business and it is not at all limited to the service providers. This solution comes with tenant support and many more features. It allows its users to take benefit

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Top 5 Successful Mobile App Development Ideas 2020

Technology / Micheal Joseph / February 11, 2020

Given how comfortable life has become with the help of apps, there is no doubt that the app industry is going to grow at a rate faster than ever. With every other business wanting a mobile app to increase its reach, mobile app development companies have amassed great profits in the last few years. The

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How to Build a Successful Outbound Strategy?

Technology / Gena Ford / February 11, 2020

There are many outbound call center solutions that use the best call center solution to run outbound calling campaigns. However, all of them do not receive the expected success rate. There are some factors which are in control and some are not. In this article, I will share the top 5 tips that any call

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Confidential Information on Phone owner

Technology / schiathhoessper / February 11, 2020

It really is remarkable to understand that may unique non published numbers execute seacoast on the net; a whole lot more might be yet still to sign up for all the interim specific about results prevailing interminably from the internet. These individuals survive online by using promotions, web-sites, organization dating profiles, communication home bedding, arguments,

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How to Increase Self Serving Use in Your Call Center?

Technology / Gena Ford / February 11, 2020

Call centers usually face many challenges and one of them is the scarcity of skilled agents. It becomes difficult to have agents that can quickly finish the call and also give resolution within a single call to the customer. Due to a lack of skilled agents’ team, call centers often face long call queues and

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What Are the Top Qualities of the Best Call Center Software?

Technology / Ethan Jones / February 5, 2020

The use of call center solutions is growing tremendously. There are many call centers as well as enterprises that invest in the best call center software to gain benefits from its top features. If you are thinking to buy the best call center solution, here are the top 5 tips that will help you get

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