Why choose Futwork over a BPO

Outsourcing / By /

One of the many long-lasting effects of COVID-19 is that it has made companies of all sizes focus on transforming their core business processes and entertain new ways of doing business.

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One of the most heavily impacted areas has been customer contact centers, which have seen a sudden and dramatic shift toward remote working. Handling high volumes of inquiries is a large undertaking in normal circumstances, but as COVID-19 has increased support volume and created labor shortages at many contact centers, businesses are feeling the squeeze. Many brands operate contact centers with outdated technology, relying primarily on phone, session-based chat.

As call centers are slow to adapt to the new changes, the negative impact on the well-being of their agents has created a lot of distress in the calling industry. With gig work and technology hand in hand not only did Futwork overcome these challenges but also was easily able to scale its operations through automation.

Here is how Futwork is disrupting and transforming the calling industry while providing results.

Scale capacity at no cost: With Futwork, companies can scale with ease without having to worry about the costs of additional resources, infrastructure, training, and managing the resources. Our on-demand workforce makes it easier for the companies to scale at any time without you having to sweat about it.

Faster TAT: A traditional call center takes about 2 months from the time of putting in the requirement to get the whole operation up and running. With Futwork, you don’t have to worry about that we get you up and running with 7 days. With automation, we ensure our callers are trained and up to mark within days of confirming the requirement.
Feasibility of A/B testing and optimizing campaigns with real-time data: Worried about investing and not getting results? Well, don’t be. Our team of executives constantly monitor the campaign and provide constant inputs to the client and suggest a change of action accordingly. With real-time data access, not only our teams but you can also can monitor the campaign performance with the click of a button.
Quality assurance and retraining as per standards: Our utmost priority lies with meeting the customer’s expectations and ensuring that we provide results. Our team of resilient executives ensures the client is involved at each stage and meeting the set standards. With Futwork, you save the time and effort of retaining the callers with no additional cost attached to it.
Multi-lingual callers with no additional costs: It’s important for brands to communicate with their customers in the language they speak. As speaking in a native language makes customers feel special and valued. We understand our client’s needs and provide them with calling in over 10+ languages at no additional or hidden cost.
Pay as per output and not resources: Companies having a pressing need for a solution that works on a flexible rather than a fixed cost of resources employed. Futwork gives you the flexibility to make employment and remuneration output focused. You pay as per output delivered and not for the number of resources hired or their idle team.

With Futwork, companies save as much as 40% in hidden costs and overheads as compared to a call center. We all can agree a company is as good as its ability to change and adapt in order to serve its customers better. There is no doubt that an on-demand workforce is the future of the business as no company wants to invest in full-time resources with limited work to allot.

The future of work is here, so what are you waiting for?

Schedule a demo with us by filling the form here or write to us at hello@futwork.com and we will get you started.

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