Whether a firm is big or small, the cost of having someone answer the phone all day may become a significant burden. It may be a significant effort for a company to manage its business calls. However, it would be wasteful to pay someone to do little more than take messages, transfer calls, or answer basic questions.
Because of the complexity of this task, businesses are starting to investigate Interactive Voice Response – IVR Providers. There are many IVR Service Providers to choose from in India, but narrowing it down to the best one for your company may be difficult and time-consuming.
This is the article for you if you’re a company looking at IVR providers to use. To help narrow down your options, we’ve done some digging into the top IVR Service Providers in India and compiled a shortlist for your perusal.
The Best Five Indian IVR Service Providers are as follows.
1. Office24by7
Set up a direct, single-level, or multi-level IVR calling system to operate as a virtual receptionist, accepting calls 24/7, resolving consumers’ general inquiries with automated and pre-planned replies, and transferring to internal teams as required. IVR technology provides callback alternatives beyond business hours and answers client questions.
Store greeting, menu greeting, and IVR prompt. IVR enables you to exchange and preserve greetings for waiting, after-hours, voicemail, holidays, and more. Upload pre-recorded personalized messages, record on-the-spot after a conversation, or input menu instructions and messages to convert them using TTS (Text to Speech). Or enter menu messages.
Better handle calls by routing them to the relevant agents. Based on location, date, and time, automatically route calls to agents. Reduce human involvement and direct clients. Miss no calls. The call routing solution routes repeat calls to the same agents.
When agents can’t queue and transfer calls, they handle more calls. IVR software shortens phone queues, enhancing customer satisfaction. Reduce abandonment, repetition, and consumer dissatisfaction. Balance agents’ call loads. Queue callers receive personalized messages.
Use round-robin, priority, or ring-all to distribute queued calls to agents. Unavailable agents. Contact agents’ cell phones after they leave. Recording and tracking calls increases team and customer engagement.
Send a pre-recorded automated survey phone call, SMS with a Short URL, or Email with a Short URL to gather feedback and analyze client satisfaction. Best IVR calculates agent NPS (NPS). Poor service surveys need immediate attention.
Actionable analytics are needed. Campaign managers benefit from our IVR solution’s analytics. A company’s performance is measured. They show where you’re succeeding and where you can improve. Analytics help campaign managers.
2. Knowlarity
Knowlarity is the most-trusted cloud communications provider in developing markets, with 15000+ customers in 65+ countries. Knowlarity offers a set of hosted tools that improve the reliability and intelligence of corporate telephone communication. SuperReceptionist and SmartIVR are its two most prominent offerings, and together they can handle more than a million calls per hour.
The Specifications and Costs:
Features such as centralized administration, customer relationship management integration, persistent agents, call recording, a mobile app, remote access for agents, and real-time alerts and notifications.
3. IVR Guru
When using IVR guru, you can easily manage both your customers and your staff. With the help of IVR Guru, you can speed up your company’s operations with little extra work on your part.
Includes: Virtual phone number, B2B lead creation, employee tracking system, customer lead management, lead identification, lead grading, lead distribution, and lead nurturing.
4. ITG
Products offered by iTG India fall under the general category of “Computer Telephony Integration” and include things like “multi-channel contact center solutions,” “interactive voice response solutions,” “VoIP gateways & Tele PCX with support for Analog & T1/E1 interface,” “Carrier grade solutions,” “VoIP-based enterprise communication solutions,” and “TeleX C7 SS7 signaling gateways.”
Features:
Campaign Management, Predictive Dialing, and Intelligent Automatic Call Distribution Automated Email Replies, Web-Based Chat, Recorded Calls, and Comprehensive Reporting
5. MyOperator
MyOperator is an IVR, virtual number, toll-free number, cloud EPABX, automated call distribution, call tracking & recording, reporting, etc. system that operates in the cloud and offers these features and more to businesses.
Features:
Inbound call distribution, logo creation, instantaneous responses, Authoritative tone, Reputation for Quality and Service Excellence, Product Recognition, Adaptation to each individual, In the right spot, Discrete ordering, Speaking with a professional business voice, Talking one-on-one.
Wrapping It Up
Finding the right IVR service can turn out to be a big game changer for organizations who put customer service on the first pedestal. One such IVR provider that you can rely on is Office24by7. Want to know more details about our product, give us a call on +91 7097171717.
