VICIDial has been one of the top open source platforms in the VoIP industry. For many years, it has been offering a reliable call center software platform to global businesses and call centers. This open source call center solution has gone through several revolutionary transformations to meet changing needs of the market, businesses, and consumers. This has made it more adaptable and versatile software. Businesses often adopt this software but do not have expertise in customizing it as per their needs. At the time, they can use VICIDial services from one of the reliable VICIDial development companies.
Depending on the years of experience the VICIDial development company has, it can provide you with different services. The brief of the top services for this open source call center solution offered by the top companies with rich experience are as below:
VICIDial custom theme development services
Customization of the theme and skin of this call center software is a quite common demand for businesses adopting it. It can be white labeled with a custom theme as it is an open source solution. As it is one of the most common demands and needs of call centers that use this software, VICIDial custom theme development service is one of the major services offered by the companies.
VICIDial theme integration services
Along with custom development, call centers using this software for call centers also have options of using readymade VICIDial skin and theme integration with some customization. The businesses can choose their preferred theme from the open market or paid providers and pass it with source code to the experienced company to customize it. VICIDial theme integration will include customization of the theme to add brand elements and integrate it into the software to enhance user experience.
VICIDial installation services
VICIDial is quite easy to use and it can be easily installed by following the online guides available to install this software. However, not everyone has that expertise. One of the VICIDial services made available by experienced VICIDial development companies is installation. They download the latest code and install it on your server or cloud platform. If you have any specific requirements like cluster setup or high availability software installation, then also the company can help you with that.
Sometimes, it also happens that a freelancer or a VoIP engineer within a company or call center starts installation of this open source contact center software and gets stuck in between. The VICIDial development company can help in resolving these bugs and make installation smooth and successful.
VICIDial custom development services
Being an open source solution, it does not have all features that proprietary call center solutions have. For example, it does not have Soundboard Avatars. A company with years of experience with this software can help you with its VICIDial custom development services.