Subject to the conditions and terms stated below, GIGA-BYTE Technology Co., Ltd. (“GIGABYTE”) warrants that the GIGABYTE / AORUS products (the “Product”) are free from defects in workmanship and materials for the relevant warranty period starting on the date of purchase (see the chart below for product-specific warranty period data). Only items mentioned on our official websites, https://www.aorus.com / https://www.gigabyte.com, are eligible for this AORUS and GIGABYTE warranty; regional differences may apply.
If the device breaks down while being used correctly and consistently during the warranty period, GIGABYTE may decide to replace or repair it. The product itself or any of its damaged components will be replaced with functional replacements made of new or reconditioned parts or units. Restitution or replacement depends on the original agreement.
Localized components (like a Korean keyboard) that are maintained outside of the country of localization will be maintained using components compliant with the country of service. The US keyboard will be replaced with a Chinese keyboard, for example, if you purchased your gadget with a US keyboard and then traveled to China for maintenance. Parts that have been repaired or replaced are warranted for the remaining time of the original product warranty or ninety (90) calendar days after the date of service completion, whichever comes first.
If repair or replacement is not practical and the product’s AORUS and GIGABYTE warranties are about to expire, GIGABYTE has the right to offer a partial refund depending on the product’s remaining warranty life or an equivalent or greater alternative.
Please be advised that warranty terms and durations differ based on the product and may also alter based on the area; for additional information, get in touch with our local offices or the retailers from where you originally bought the device. To find out how long the product you bought is covered under warranty, please contact our local offices. Our service contact information can be accessed online at https://www.gigabyte.com/Support/Warranty.
Product Warranty Duration Important Warranty Terms
Motherboards: Three years of restricted local warranty; regional differences may exist. Please contact the location where the first order was placed. Depending on the region, warranty periods could change. Some models are eligible for an extended warranty after completing an online registration. No more than two motherboards of the same model may be registered for an extended warranty under the same account within a year of the date of purchase.
Three years of limited local warranty for graphics cards; carry bag, software, and other bundled accessories are not covered under this guarantee. If the battery is overcharged or undercharged to the point that it loses capacity, the one-year warranty does not apply. This is thought to be typical wear and tear.
Laptops/Notebook Unit warranty: Check the details and scope of the warranty servicing with the dealer where you purchased the laptop. – Find out more information about the warranty. – Find out more information about the warranty.
Battery: 1 year guarantee from the date of purchase; 3 to 5 or 10 years, depending on the device. The LCD panel (GP-AP1200PM) is guaranteed for three years.
Keyboard Peripherals: 2-Year Limited Local Warranty; Return all components for warranty repair.
Mice: Return every component for service under warranty; 2-year limited local warranty.
Headsets: Return every component for service under warranty; two-year limited local warranty.
Mouse Pads: Return or exchange within seven days of purchase
Gaming Chairs: 3-year steel frame, 1-year accessories
PC Components – Memory – Limited Lifetime Warranty: GIGABYTE/AORUS RGB Memory has a one-lifetime guarantee. – The only GIGABYTE AORUS RGB Infused Demo Module (GC-RGB Module) that is available is the DOA replacement model. Within seven days of the purchase, request a DOA. – GIGABYTE provides a lifetime warranty service for memory modules. Up until the product is formally constructed and released onto the market, maintenance, troubleshooting, and other support are offered throughout the product’s lifecycle.
Ten years for PSU: GP-AP1200PM, GP-AP850GM, GP-AP750GM, GP-UD1300GM PG5, GP-P1000GM, GP-UD1000GM, GP-UD1000GM PG5. PG5, GP-UD850GM, GP-XP1200M, GP-G750H, GP-B700H, GP-P850GM, GP-P750GM, GP-UD850GM G5 are the five-year periods. Three-year: GP-P550B, GP-PB500, GP-PW400 – This ranges from three to ten years, depending on the product. The LCD panel (GP-AP1200PM) is guaranteed for three years.
PC Chassis: XC700W, C301G, and C301GW for two years; AORUS C700/500/300 series; GIGABYTE C200G
CPU Cooler – ATC800: 3 years – The fan has a 3-year warranty. PCB, LED, and electronic parts are all replaceable. – Three years for the LIQUID COOLER and AORUS WATERFFORCE X series. Three-year warranty on the pump, fan, and LCD. – AORUS Waterforce series: five years of fan, pump, and LED guarantee. – Fan System: The AORUS 120 ARGB and AORUS 140 ARGB fans are guaranteed for three years.
SSD-Five years: AORUS includes the following series: AORUS RAID SSD, AORUS Gen4 AIC SSD, AORUS RGB AIC NVMe SSD, AORUS Gen4 SSD, AORUS NVMe Gen4 SSD, AORUS Gen4 7000s SSD, and AORUS Gen4 7000s Prem. SSD-Five years: GIGABYTE M30 SSD series, GIGABYTE M.2 SSD series, VISION DRIVE 1TB & Upgrade Kit, GIGABYTE UD PRO series (GP-UDPRO256G/512G/1TB), and GIGABYTE NVMe SSD series. AORUS Gen4 7300 HDD series, AORUS Gen4 5000E SSD series, and SSD series.
ACTUAL BUYER DOCUMENTATION
Any warranty claim requires a valid Proof of Purchase. All receipts and valid proofs of purchase are subject to verification at GIGABYTE’s sole discretion.
One of the subsequent statements explains a valid proof of purchase:
◆ A dated sales receipt from an authorized GIGABYTE Dealer or Reseller. The receipt needs to show the price and description of the product.
◆ An order number acquired via the store.gigabyte.com website
A few examples of an invalid Proof of Purchase consist of the following, but are not limited to:
◆ The UPC barcode on the package
◆ A picture of the actual product.
AN AWARD OF AUTHENTICITY.
◆ Confirmations from unapproved GIGABYTE suppliers.
◆ Receipts from any online auction sites, liquidators, or permission houses.
RECOVERABLE CHECKS.
• Credit card statements.
GIGABYTE may determine, at its sole and absolute discretion, that any registered product should be changed, transferred, void, or removed for any reason, including but not limited to the following.
◆ A receipt is obtained through unethical or illegal means, like purchasing it online or bidding for it in person.
◳ The receipt has been tampered with, broken, altered, copied, forged, counterfeited, or has incorrect or irregular markings. It is also not original and cannot be read.
◳ The merchant or retailer has not verified or acknowledged the receipt as a valid receipt;
The receipt was discovered to have already been entered and used.
◳ The receipt was incorrectly uploaded, filed, or incomplete;
◆ Mistakes in the receipt’s printing, fabrication, or any other area
Except for the aforementioned, GIGABYTE shall not be liable for any void receipts. Refunds are not accepted by printing facilities, recycling centers, or institutions (like hospitals or schools) for their collection. GIGABYTE reserves the right to take any necessary action, including denying a claim and requesting further identity and information verification from the claimant and qualifying purchases, to defend itself against any suspicious claims.
The original purchase receipt must be uploaded when registering the product. If the purchase of the receipt is erroneous or invalid, raising questions about the validity of the warranty period for products that need to be replaced or repaired, or if the claim is unsuccessful in registering, GIGABYTE / AORUS retains the right to request additional verification of the claimant’s identity and details as well as qualifying purchases.
No AORUS Points will be granted if a product registration is canceled for any reason. For further details about the GIGABYTE AORUS Reward Program, kindly review the terms and conditions of the program.
The warranty service for the GIGABYTE / AORUS product is active from the date of purchase. Consumers must show a valid invoice or receipt with the date of purchase marked on it, along with the dealer’s name visible. The customer might be asked to provide a copy of this if there is any uncertainty regarding the product’s eligibility for service coverage under the AORUS and GIGABYTE Warranty or service contract.
Even if the customer has already registered the goods, GIGABYTE may nevertheless ask for the original sales receipt for the product to confirm the customer’s eligibility for warranty coverage. The warranty does not change whether you register or not. If the customer is unable to provide valid proof of purchase, the warranty period will be calculated using the product’s serial number and the manufacture date. GIGABYTE / AORUS reserves the right to review and approve the length of warranty servicing.
Program Explanation and Restriction
Our guarantee only applies to brand-new products sold by GIGABYTE through its authorized dealers, distributors, and resellers (collectively, “Suppliers”), unless otherwise noted by GIGABYTE. It may not apply to products that are purchased as “Used,” “Open-Box,” or “Refurbished.” Extended service warranties and upgrades provided by third parties are not covered by our AORUS and GIGABYTE Warranty; in these situations, please take any claims, requests, or questions to the third-party issuer.
Causes beyond its control, such as flood, fire, typhoon, submersion, earthquakes, liquid spill, neglect, misuse, abuse, acts of any government, explosions, accidents, wars, rebellions, insurrections, sabotage, epidemics, labor disputes, labor strike, or any agency thereof (including denials or onerous restrictions on required export licenses), customer induced damage, and any other force majeure event, shall release GIGABYTE from any liability for any failure to perform.
Whether the repair is successful will depend on the parts availability and the ability of GIGABYTE or its authorized service center to reproduce the problem. Any sporadic intermittent faults that arise need to be replicated to confirm that the fault is related to the Product and falls under the purview of the Program.
There are technical limitations with some of the devices used with the Product. These limitations are industry standards that are common to the information technology industry and are not specific to GIGABYTE or AORUS products. If the product fails or has a problem that cannot be fixed with the then-current technology that is widely utilized in the information technology industry, GIGABYTE will not be held liable.
Any lost or damaged software, data, or other things kept on the Product are not covered by GIGABYTE’s warranty. Customers are highly encouraged by GIGABYTE to keep up a comprehensive data backup and disaster recovery plan.
GENERALLY EXCLUDED
a) Any malfunction brought on by incorrect setup, use, upkeep, or cleaning; unintentional or bodily harm; misuse, abuse, or any other modification; any corrective action implemented by GIGABYTE; or any service centers that are not affiliated with GIGABYTE.
b) There has been damage, alteration, defacement, or removal of the product’s serial number.
c) Damage brought on by viruses or illicit or unlawful software.
d) Accidents, natural disasters, abuse, neglect, inappropriate maintenance, or use under unusual circumstances have all resulted in damage.
e) Extreme environmental conditions, such as high humidity or temperature, intense physical strain or electrical interference, power fluctuations or surges, lightning, static electricity, etc.
f) Damage resulting from using materials or equipment not made by GIGABYTE or not listed in the Qualified Vendor List (QVL) on the GIGABYTE / AORUS website; damage caused by not utilizing the AC adapter and battery supplied by the manufacturer.
g) The warranty does not cover changing the BIOS or correcting software errors.
h) The guarantee will no longer apply if there is any evident user damage to the outside.
i) Should the product’s internal manufacture sticker be removed or destroyed, the guarantee would no longer apply.
j) No AORUS and GIGABYTE Warranty warranty or after-sale services will be offered for products without Gigabyte labels or serial numbers, or if the serial number does not match the product or cannot be found. Please get assistance from the original purchase store if maintenance is required.
The product’s warranty will be voided if the original serial number sticker is removed or replaced.
k) The product’s packaging materials, gifts, and consumables are not covered by the guarantee.
EXTENSION OF WARRANTY
For a limited number of products, which are available online at https://www.gigabyte.com/Support/Warranty, we offer extended warranty coverage. ONLY PURCHASERS MAY ACCESS THIS SERVICE BY REGISTRATION WITHIN 30 DAYS OF BUYING FROM US OR AN AUTHORISED REVENDOR. To finalize the registration process, legitimate proof of purchase is needed. An email confirming registration will be sent.
Any unsuccessful product registration resulting from inaccurate or incomplete information entered is not the responsibility of GIGABYTE / AORUS. Should there be a discrepancy between these warranty durations, the warranty period that is the shortest will take effect. Please visit https://www.gigabyte.com/Support/Warranty for further information, or get in touch with the local office or the place where the initial purchase was made.
ETERNAL GUARANTEE
Defects resulting from normal wear and tear, damage from accidents, misuse, carelessness, fire, liquid contact, or other external causes, damage from disregarding user manual instructions, damage from using another product, damage from unapproved repairs, theft of the product, and removal or alteration of any labels or identification numbers are all excluded from our lifetime warranty.
There will be no lifetime warranty support offered after the products are declared EOL. The availability of specific manufacturing components required to maintain production, the discontinuation of a product by a third-party manufacturer, or the release of a newer product with more sophisticated features and functionality are just a few of the variables that may influence this choice. We will swap out a product that has been designated EOL and verified by GIGABYTE for one that is comparable or equal. GIGABYTE retains the right, at any time and in any way, to alter or discontinue the website and/or any of its interactive elements.
The alternative will also be eligible for lifetime AORUS and GIGABYTE Warranty coverage if we deliver it along with the replacement confirmation. Here, “equivalent product” refers to goods that serve the same purposes. For instance, alternative versions of DDR4/3200MHz/2*8GB RGB memory will be used in its place if DDR4 3200MHz 2*8GB RGB Memory is declared EOL.
RESTRICTIONS ON LIABILITY
Not even in cases where GIGABYTE / AORUS has been notified or informed of the possibility of such damages, will GIGABYTE / AORUS or its Suppliers be liable to you or any 3rd party for direct, indirect, special, consequential, punitive, incidental, or exemplary damages, costs, expenses, or losses, including properties loss arising out of the use of the Product, including, but not limited to, property damage, loss of value of the Product or any third party products that are used in or with the Product?
Beyond the remedies outlined above, GIGABYTE / AORUS disclaims any liability, including but not limited to liability for lost revenue, and business interruption. Product unavailability, corrupted or compromised data or software, or services rendered. Any damages above the amount you paid for the purchased product are not covered by GIGABYTE / AORUS’s liability or responsibility.
For example, but not limited to, laptops, tablets, cellphones, or other devices; or any loss of data stored in the aforementioned devices, GIGABYTE / AORUS shall not be liable for any damage or destruction of consumer electronics devices or other personal property that is in or linked to the Products.
All of GIGABYTE / AORUS’s and any of its Suppliers’ liability, regardless of the damages you may suffer for any reason at all (including, without limitation, all damages mentioned herein and all direct or general damages in the contract, (including negligence) or otherwise), will be limited to the amount that you paid for the Product.
RMA SUPPORT
To receive an RMA on a product, you must:
Hold onto the delivery receipt or any other relevant documentation as evidence of delivery.
◳ Ensure that the merchandise is suitably packaged to prevent harm from manipulation and movement while in transit.
For damage resulting from incorrect packaging by the consumer, GIGABYTE/AORUS is not responsible. Additionally, please be aware that products delivered by customers to the RMA center that are lost in transit are not the responsibility of GIGABYTE/AORUS.
Customers should pursue reimbursement from the third-party logistics provider and/or their shipping insurance in the event of a loss.
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