Call center software

The customer care business is growing. Companies use in-house or offshore call centers to provide on-time and satisfactory customer care services. However, often customers stay furious with the services offered by the customer care centers. This article shares the top 5 tips any customer care center can follow and should follow to increase customer satisfaction. […]

Collection business is quite big and that’s the reason there are many companies that offer call center software with the collection module. This module can be really helpful and beneficial and this is explained in this article. Call center software is usually used in multiple companies to run various inbound and outbound campaigns. If we

One of the biggest challenges of call center preparing practices is peak season. Peak season is the most popular time of year in the call center. However, you may not be in the mindset of preparing for a holiday rush yet. After all, it is still September! You may not have considered it, but the