Cloud telephony has assisted businesses in supporting and adopting a remote workforce during the pandemic. During the pandemic, many businesses struggled with the considerable impact on their revenue.
Cloud telephony services are easy to set up and the system does not require any installation charges, or infrastructure to keep it running. It has many benefits to offer like it can be scaled up according to the business requirements, is available round the clock, can boost a brand’s image through an IVR system, and allows integrations with software like CRMs or ERPs.
Cloud telephony services are the new normal for businesses today, especially looking for digital transformation. Let us have a look at how to make the most of your cloud telephony solution.
How Can Cloud Telephony Solution Be Made the Best Use Of?
Cloud telephony not only helps in remote work culture but also frees up businesses from any hassle of using expensive on-premise infrastructure, etc. These are just a few benefits offered. Moreover, it is very important to know how to make the best use of this solution while implementing it. Listed below are the different ways to ace your business communication using a cloud telephony solution.
1. Need and Identification of Cloud Telephony Solution
Customer satisfaction is the ultimate goal of every business and the majority of customers would prefer talking to a person in real-time than other modes of communication. It is important to know the need for cloud telephony solutions and to identify it. You need to identify solutions such as inbound, outbound, SMS alerts, missed call services, IVR systems, and much more. To identify the need you need to ask yourself and your team the following questions;
- Does the cloud telephony service have some purpose?
- Does the service fulfill our goals, mission, and objectives?
- How can we measure the performance or success of this cloud telephony service?
Answers to these questions above would help in selecting the cloud telephony solution.
2. Selection of Cloud Telephony Provider
Selecting the right cloud telephony provider from the many choices available is very difficult. To make it easier below is a checklist you need to follow;
- Are call recordings supported by the cloud telephony provider?
- Is the provider offering integration with other software?
- Can the cloud telephony solution be scaled as per the needs of your business?
There are many questions such as does the cloud telephony solution has API support? What are the call rates, etc?
3. Possibility of Customization
Generally, as said above, it is very easy to set up a cloud telephony solution. The major benefit offered by cloud telephony solutions is that they can be customized as per the needs of the business. Customization also leads to enhanced customer satisfaction as everything is fit according to the preferences of customers.
Many businesses that employ cloud telephony solutions know that these solutions can be customized. For example, IVR can be customized with your voice recording, etc. If you want a better customer experience for your business, you need to employ different customizable cloud telephony solutions.
4. Ease of Scalability
Businesses as they expand need to be scaled up. In such a situation, businesses need a scalable solution such as a cloud telephony solution. With this solution, you need not worry about the volatile market trends as well as customer service. Cloud telephony solutions ensure that the quality of customer service does not suffer.
5. Scope of Integrations
Integrations with other software and tools give a competitive edge to your business. They also give you the comfort of accessing all the information in one place. Other advantages include automation of mundane tasks, accuracy, saving time, etc. When looking for the various cloud telephony solutions India has, make sure it offers much integration.
Conclusion
Apart from all the above steps so discussed, there are other important considerations like robust features, customer support, pricing, data security and privacy, brand reputation, reviews, etc. Now that you know the essential information about cloud telephony solutions, get started with it soon by calling us, Office24by7 technologies, at 91 7097171717 or through email at sales@office24by7.com.
Remember communication is very crucial for your business and agents play an important role. This is because communication is the front face of your business. It can make or break your business. So empower your agents with a cloud telephony solution today!
