When it comes to the guest experience, the hospitality industry is always looking for ways to improve. And with good reason – happy guests mean repeat business and great reviews. In recent years, we’ve seen a shift towards more personalised, intimate experiences. But as the world continues to change, so too must the way we think about the guest experience.
The pandemic has changed everything, and one of the most significant changes is the way we interact with others. Contactless interactions are now the norm, and this is something that is likely to continue long after the pandemic ends. For hospitality businesses, this means rethinking the guest experience from top to bottom.
What is contactless guest experience?
The contactless guest experience is a new way of interacting with guests that uses technology to minimize physical contact. This can include things like using contactless key cards for room access, ordering room service through a mobile app, or even checking in and out of your hotel without having to speak to anyone. The goal is to make the guest experience as smooth and seamless as possible, while still keeping everyone safe.
There are a number of benefits to implementing a contactless guest experience. First, it can help to reduce the spread of illness, as there is no need for guests to physically interact with anyone else. Additionally, it can make the check-in and check-out process much faster and more efficient, as there is no need to wait in line or fill out paperwork. Finally, it can provide a more personalized experience for guests, as they will have more control over their stay and how they interact with staff.
If you’re interested in implementing a contactless guest experience at your hotel, there are a few things you need to keep in mind. First, you’ll need to invest in some new technology, such as contactless key cards and a mobile app. Additionally, you’ll need to train your staff on how to use the new system and make sure that all of your policies and procedures are up-to-date. Finally, you’ll need to promote the contactless experience to your guests so that they know what to expect when they stay with you.
By following these tips, you can make sure that your hotel is ready to provide a contactless guest experience. With the right technology and training, you can provide a safe and seamless experience for your guests while still maintaining a high level of customer service. Contactless guest experience is the future of hotel hospitality, so make sure that you’re prepared for it.
Benefits of Contactless Guest Experience
There are many potential benefits to a contactless guest experience. First and foremost, it’s a way to keep guests safe. Contactless check-in, for example, means that guests don’t have to interact with anyone in person until they’re in their room. This minimises the risk of transmission and makes everyone feel more comfortable.
Secondly, it can make the guest experience more efficient. Online check-in and keyless entry are just two examples of how contactless technologies can save time and hassle for both guests and staff.
Finally, a contactless guest experience can also be more personalised. With technology like geofencing, businesses can send targeted messages and offers to guests based on their location. This allows businesses to create truly customised experiences that will delight guests and keep them coming back.
The contactless guest experience is the future of hospitality. And while it may take some time to implement, the benefits are clear. For businesses that want to stay ahead of the curve, now is the time to start planning for a contactless future.
