First Contact Resolution (FCR) is resolving the issue or need of the customer in the first call or chat session itself. It is a key aspect of any company providing the call center solution. It is a metric to measure the performance of a call center solution. It is also known as one touch resolution […]
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Web conferencing is one of the majorly used conferencing solutions. It is specifically designed for professionals and businesses to provide a rich communication and collaboration tool on the go. Read on to know about the web conferencing solution and its top features. Conferencing solutions have been in the industry for many years. The business professionals
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The call center solution comes with many features and intelligent call center software comes with even more features. If one uses its features strategically, then he/she can increase the performance, productivity, and revenues in the call center. Call center solutions are used by many industry verticals. Of course, it is majorly used in the call
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Ensuring MBA Success Are you currently pursuing an MBA programme? You definitely cannot afford to perform dismally. MBAs are only impactful and impressive when executed successfully with ‘A’ grades attained all around. This is due to the high levels of industrial competition from well qualified graduates all over the world. The demands of having a
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In modern times, VoIP technology is most commonly used in all spheres of life. Even if you are not aware of what a mobile SIP dialer app is or how it looks like, chances are you have already used one somewhere or the other. The commonly used instant messaging apps like WhatsApp, Skype, WeChat, Telegram,
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According to a recent report published by Fast Market Research, titled, Silicon dioxide Market 2018: Market Value, Trends, Opportunity, forecast 2018-2024, “the global Silicon dioxide market accounted for USD XX Million in 2018 and is estimated to reach USD XX Million by 2024. Moreover, it is anticipated to flourish at a CAGR of XX% during the forecast period
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Augmented reality technology is rapidly increasing nowadays and so is AR development service provider. It is a technology that takes a real-world environment and adds up a system-generated input into it. The augmented and real-world environment can communicate together and can be digitally manipulated as well. A soon as augmented reality technology gets matured; it
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Global market value of text analytics software solutions and services reached ~ US$ 1.1 Bn in 2018, as featured in the new market research study published by Persistence Market Research (PMR). According to the study, the text analytics market is estimated to grow by ~ 16% Y-o-Y in 2019. This strong Y-o-Y may be attributed to the accelerated adoption
In a call center, the call scripts help customer support representatives feel well prepared when a customer calls a brand for any query. For a company using a call center solution, it becomes necessary to provide call protocols and call guides to go a long way in reducing the stress of the executives and ensuring
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Within a year of establishment, QeInbox has sharpened its expertise to provide its clients with cutting-edge email marketing and template designing services. Take up a weekly newsletter of a business for instance. Is the template design intriguing enough? Calls to action buttons in the right place? Branding strategy on-point? Does the email copy interest users
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