Technology

How to Use the Call Center CRM Integrated Solution in Your Favor?

CRM solution and call center software, both software, are some of the most powerful solutions. They can be used in day to day operations related to customers. Call center CRM integration is the process of integrating both of these independent solutions to provide you even more powerful system. Even after Integration, you can definitely use […]

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Technical Illustration Software Market Revenues to Expand at a CAGR of 6.2% by 2024

According to a new market research report “Technical Illustration Software Market by Type, Technology, Component (Solution, Services), Organization Size, End-User (Automotive & Machinery, Aerospace & Defense, High-Tech & Telecommunications), and Region – Global Forecast to 2024”, published by MarketsandMarkets, the global technical illustration software market size is expected to grow from USD 3.8 billion in 2019

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Top 3 Reasons to Use Smart VoIP Software in Internet Telephony Business

Communication is a basic need of everyone. Whether we talk about professional or personal communication, it is needed by all. Traditional telephony systems are very expensive. Thus, people of all kinds look for affordable communication facilities that can meet their communication needs at affordable rates. Internet telephony has proved itself as a boon to consumers

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How Omnichannel Call Center Software Helps in Delighting Customers?

A customer has been in dominating positions for the past few years. One of the key duties of any business is to assure high customer satisfaction. Thus, the companies allocate a dedicated department for customer service and customer support or outsource these operations to a call center. Call center software has been in use to

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Top Benefits of Collection Module Integration with Call Center Software for Collection Companies

This is the era of luxury. With easy access to different types of loans people can buy all the luxuries of life. This is the reason more and more people buy different luxury items on loans such as home, car, bike, and even a travel package. Collection companies take care of the operations after the

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VICIDial vTiger Integration Benefits for Call Centers

VICIDial is an open source call center software. It is developed to benefit different businesses and call centers. VICIDial has all features to run inbound, outbound, and blended campaigns. Furthermore, it can be customized to meet individual needs. vTiger is an open source customer relationship management (CRM) solution. It is one of the most popular

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Why Custom VoIP Development Is Must for ITSPs?

VoIP industry is gigantic and ITSPs (Internet Telecom Service Providers) dominate it. They offer wholesale and retail calling services and many other related services to keep this industry running. Generally, the ITSPs use various VoIP solutions with SaaS (Software as a Service) model or rental software model to run businesses.   Generally, the ITSPs do

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Prescriptive Analytics Market Revenues to Expand at a CAGR of 31.7% by 2021

According to a new market research report “Prescriptive Analytics Market by Component (Software and Service), Data Type (Unstructured, Semi-Structured, and Structured), Application, Business Function, Deployment Model, Vertical, and Region – Global Forecast to 2021″, The prescriptive analytics market is estimated to grow from USD 1.16 Billion in 2016 to USD 4.58 Billion by 2021, at a

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