Competition and opportunities, both are increasing in call centers. Therefore, call centers are investing in resources to hold their existing customers and keep getting more onboard. One of the most important tools in any call center is the call center solution. It is used to have a conversation with customers and prospects. To meet the […]
WhatsApp: Must Have Communication Channel in Call Centers Read More »
Outbound campaigns are common in all call centers. Whether to generate sales or to delight customer outbound campaigns are executed in call centers. According to a study, just 15 out of 100 calls are positively answered. Thus, call centers need to increase reach and connect with more and more leads or customers. Here come auto
Importance of Auto Dialers in Call Centers Read More »
Wearable technology is not new in the market. It has been used for many years. However, now it is becoming more and more popular due to easy and affordable access to wearable devices. Many companies and serial entrepreneurs are investing in wearable application development. To build a wearable app, one can either set up an
Guide to Hire Right Wearable App Development Company Read More »
In a call center or a department handling operation of customer care and sales in a company, communication is the key to convert goals. Simple communication means do not help in receiving the required success rate. Thus, tools like intelligent call center software, CRM, mobile SIP dialer, etc. are important. Intelligent call center software or
Best Practices to Use Intelligent Call Center Software Read More »
