Author name: Ethan Jones

How Intelligent Call Center Software Is Helping Companies?

The benefits of a call center solution in a call center and BPO industry are known to everyone. Everyone knows how these industry verticals are using this system to encourage growth in their system. The latest and most advanced system is the intelligent call center software. This system can be beneficial to all companies regardless […]

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How Agents Can Perform Better and Delight Customers?

Call centers are growing day by day; whether we talk about full fledged BPO or an on-premises call center department, numbers are increasing exponentially. Companies use heavily on systems such as intelligent call center software, which is definitely needed. There are also some more areas that need to get enhanced to increase revenues and ROI.

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Top 6 Reasons to Setup an In-house Support Center

Almost all businesses offer post-sales support these days to assure the best customer services. In some industry verticals, it is necessary to provide ongoing customer support. The easiest way of taking care of support operations is outsourcing the same to a company or call center which offers customer support services. However, it comes with many

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How to Increase Customer Retention Using Intelligent Call Center Software?

Customer retention is important to assure a steady income flow from existing customers. This is the reason, companies invest in setting up a call center department to take care of customer support or outsource customer care operations to call centers. The fundamental goal of any call center or customer support department would be delighting customers

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Child Friendly Wearable App Development Is Transforming Wearable Industry

Today’s kids are smarter than ever before as they are growing up in the lap of technology. There are so many gadgets that are specifically designed to benefit children. Of course, with some technological inventions, kids get spoiled. However, there are some tools that are specifically designed to benefit kids and their parents. We will

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Top 2 Benefits of Having an Owned Call Center Software than Rented

Call center solution has appeared as one of the top class solutions these days. Also, it has proved its worth in all different businesses. This is the reason almost all industry verticals and companies have started using this solution. From a traditional call center solution to intelligent call center software, all of them are available

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