Author name: Kani Lamontae

Call centers use various software and tools to speed up operations and leverage multiple other advantages. One of the most commonly used solutions in any call center is a call center solution. With technological advancements, this software also got more matured and advanced. The most popular and advanced version of this software is the intelligent […]

Call centers run various inbound, outbound, and blended calling campaigns to provide the required support to customers. Also, some call centers run various other campaigns to generate leads, verify predefined criteria, convert leads, etc. In a nutshell, the call centers can run all types of marketing, sales, customer onboarding, and customer support campaigns. In any

Call center solutions have been benefiting businesses for many years now. Thus, the industry leaders have invented a way of gaining a competitive edge for their customers by identifying opportunities to amalgamate trending technological advancements with the call center solution. The outcome of ongoing inventions to benefit businesses is intelligent call center software. Intelligent call

Call center solutions are used by different businesses now. Earlier only call centers used to have a call center software solution, but now, even a startup acquires an intelligent call center software to set up an in-house call center. In the market, there are hundreds of vendors that claim to offer the best call center

COVID 19 pandemic is hampering people, businesses, and the world economy. In this devastating situation, it is still necessary to push businesses to go on. Of course, some industries such as manufacturing cannot be shifted home, but some industries can shift in-house work model to the remote one. They need to use different tools and

The situation is getting out of control all over the world due to the increasing disease of COVID 19. There is still no effective and evident vaccine to cure COVID 19 which is a disease caused by the world novel virus, namely, Coronavirus. There is no country unaffected by its vicious effects. To restrict the

The call center industry has been in existence for many decades now.  From a simple phone to phone calling to intelligent call center software; this industry has gone through many shifts. Today’s consumers are way more awake about their rights and way stronger about their opinions. Thus, they need more personalized services. This is the

The latest trend in the call center industry is intelligent call center software.  It is one of the most advanced tools these days. There are many companies and call centers that have already started using this type of call center solution. An intelligent call center solution comes with a wide array of features. All these