Author name: Jessi Pinkman

Guide: Automatic Call Distribution of Call Center Solution

Technology / /

Modern call center solutions are empowered with advanced features and functionalities. Smart call center software is the most advanced solution loaded with amazing features. There is hardly any solution that can match the functionality offered by the smart call center software. However, some advanced features are available in all modern call center solutions. In this […]

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Major Characteristics of Call Center Software

Technology / /

Picking a call center solution, even if, can be a thought-provoking process. Prime, you require choosing what kind of software most suitably meets your particular company model. Choosing a call center solution is regarding determining the features required by your agents to deliver possibly the greatest customer experience and support. This article will present every

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Which Features Are Essential in Call Center Software?

Technology / /

The conception of call centers and their increasing demand have led to a vast surge for call center solutions and similar solutions are quintessential for all call centers. These call centers necessitate the growth and sustain their ability and productivity. They enable call center owners to: Maintain communications Route calls quickly to the right agent

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Tips to Support Remote Agents during Transition to Virtual Work

Technology / /

Virtual call centers have been growing for the past decade, but due to the sudden disruption caused by Coronavirus, call centers are adopting work from the home model by leaving behind the conventional brick-and-mortar form of managing the trade. Moreover, the increasing popularity of cloud platforms empowers call centers to store unlimited data and access

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