Author name: Chris

Why SMS Is Necessary as a Mode of Communication in Call Center Software?

Technology / /

Call center solutions often offer voice calling as the communication mode. However, SMS has become an important mode of communication. Learn more about it. Call center industry is growing and that is why the call center software solutions are growing like anything. From a simple call center solution to intelligent call center software, there is […]

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How Small Businesses Can Use Intelligent Call Center Software?

Technology / /

Is your small business running at peak efficiency? Pursuing practicality and economics can help. Pursuing practicality and adopting economic tools can help. Fortunately, call center software is practical and inexpensive. Industry experts recommend using intelligent call center software for businesses of all sizes. That’s important if you are considering call center solution for your small

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Some Facts about Wearable App Development in Healthcare

Technology / /

In today’s world, healthcare wearable app development is a rapidly flourishing industry. The technological innovations and advancements in wearable app development in healthcare have led to an increase in the number of users. With the wearable app development in healthcare, the traditional doctor-patient relationship is undergoing a paradigm shift. Given Below Are a Few Statistics

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Customer Experience (CX) vs. Customer Service: What They Are and Why They Matter

Technology / /

In modern times, with the increasing competition between businesses, everyone is aware of the importance of customer experience (CX) and customer service (CS) in the call center industry. However, many times there is confusion between these two terms. So, how they both are differ from each other and which one is more important is the

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PC Dialer: A Perfect Tool for Companies and individual Consultants

Technology / /

PC dialer is a SIP softphone of computers and laptops. It can be helpful to almost everyone. This article shares more details about the PC dialer and its benefits for companies and individual consultants. VoIP technologies have benefited many professionals and companies with innovative solutions. The PC dialer is one of the most useful VoIP

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How to Use Script and Reports to Increase Performance in Call Center?

Technology / /

The call center solution comes with many features and intelligent call center software comes with even more features. If one uses its features strategically, then he/she can increase the performance, productivity, and revenues in the call center. Call center solutions are used by many industry verticals. Of course, it is majorly used in the call

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10 Best Ways to Use Augmented Reality Application Technology

Technology / /

Augmented reality technology is rapidly increasing nowadays and so is AR development service provider. It is a technology that takes a real-world environment and adds up a system-generated input into it. The augmented and real-world environment can communicate together and can be digitally manipulated as well. A soon as augmented reality technology gets matured; it

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Six Fundamental Rules of Call Scripts to Satisfy Customers in Call Centers

Technology / /

In a call center, the call scripts help customer support representatives feel well prepared when a customer calls a brand for any query. For a company using a call center solution, it becomes necessary to provide call protocols and call guides to go a long way in reducing the stress of the executives and ensuring

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How Real Time Monitoring Software Helps in Call Centers?

Technology / /

Call center solutions are developed to empower call centers. There are many features that benefit the call centers to streamline their operations with minimum human intervention.  Furthermore, there are some features available in the call center software, which offer improvement in operations with or without human intervention. In this article, we will learn about the

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