Author name: Suhail

Who should own Customer Success

One of the challenges of being in Customer Success is it often gets lost inside an organization in terms of who it should report into. In a recent survey I conducted, I found no dominant area Your Customer Success Team Reports Into CEO or CCO                                                    23.81% VP of Sales or CRO                                          33.33% VP of […]

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Grow Your Business by Growing Customer Numbers

Business innovation is no longer contained to trade practices. It has also become a necessary aspect of customer success and customer retention. For a long while now, businesses have marked their success by various metrics, out of which their customer acquisition and retention parameters hold significant value. A business with a healthy customer base is

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