Businesses like call centers and BPOs use multiple solutions to effectively run their businesses. The call center software is one of the solutions used by call centers and BPOs. Generally, the call center software comes with a wide array of features. The call centers and BPOs can get all required features to run calling campaigns. […]
How Web Phone Integrated in Call Center Solution Can Be Beneficial? Read More »
The customer care business is growing. Companies use in-house or offshore call centers to provide on-time and satisfactory customer care services. However, often customers stay furious with the services offered by the customer care centers. This article shares the top 5 tips any customer care center can follow and should follow to increase customer satisfaction.
How to Increase Customer Satisfaction in a Customer Care Center? Read More »
There are many companies that use a call center solution and CRM software in parallel to handle customers in a personalized manner. And why not integrate these solutions? There are many benefits of integrating a call center software and a CRM system. If you are thinking to get the call center CRM integration service to
`Top 3 Tips to Kept in Mind While Perform Call Center CRM Integration Read More »
First Contact Resolution (FCR) is resolving the issue or need of the customer in the first call or chat session itself. It is a key aspect of any company providing the call center solution. It is a metric to measure the performance of a call center solution. It is also known as one touch resolution
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Web conferencing is one of the majorly used conferencing solutions. It is specifically designed for professionals and businesses to provide a rich communication and collaboration tool on the go. Read on to know about the web conferencing solution and its top features. Conferencing solutions have been in the industry for many years. The business professionals
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Collection business is quite big and that’s the reason there are many companies that offer call center software with the collection module. This module can be really helpful and beneficial and this is explained in this article. Call center software is usually used in multiple companies to run various inbound and outbound campaigns. If we
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One of the biggest challenges of call center preparing practices is peak season. Peak season is the most popular time of year in the call center. However, you may not be in the mindset of preparing for a holiday rush yet. After all, it is still September! You may not have considered it, but the
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With the increasing trend of remote workers, whether you run a call center or a contact center or telemarketing business or some other company, many argue that the situation should not only be more convenient, but also more productive. You can stay at home while staying efficient and productive. One way to significantly improve the
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There are many solutions that can truly benefit businesses. The conferencing solution is one of them. In this article, we will share the top 3 benefits of web and video conferencing solutions. The businesses usually make use of different solutions to support their business operations to achieve their visions. The conferencing solution is one of
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Call center solutions come with a wide array of features. Check in this article top must have features in your call center software if you are using it to run a customer care center. Customer care center is a must have department in the companies these days to make sure the customers are heard and
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