A major focus of customer care centers is delivering a good customer experience to the customers that call to ask questions or to get certain support. The customer care center can be of different types such as the one offering post-sale support or the one that handles technical queries. Regardless of the operational areas, the […]
Top Benefits of Call Center CRM Integration for Customer Care Centers Read More »
Call center solutions are furnished with multiple features to benefit the call centers. One of the major features available in the best call center solution is call routing. Call routing means a mechanism of receiving and passing a call to an agent. In a call center solution, there can be multiple call routing rules. Some
Customer care centers run 24 hours a day and 7 days a week to make sure customers are getting the required support from the company and businesses. Customer care centers solely focus on customer experience and satisfaction. Thus, generally, one of the most important KPIs (Key Performance Indicators) of the customer care centers is FCR
Is Call Center CRM Integration Vital for Customer Care Centers? Read More »
The cases of COVID 19 are increasing all across the globe. There are many disruptions because of this pandemic and that is why the governments, companies, and businesses need to redefine many things. Many people are panicking in this situation and it has created new challenges for businesses to handle the customer requests and concerns
Top 5 Call Center Solution Features to Increase Customer Satisfaction during COVID 19 Read More »
Technology innovations are benefiting all industry verticals. The call center solutions are one of the major technological inventions. The omnichannel call center solution is the latest and the most advanced software gifted by technological inventions. This type of call center solution offers an amazing range of features being an advanced call center software. Moreover, it
Omnichannel Call Center Solution India during COVID 19 Pandemic Read More »
COVID 19 is the pandemic caused by the world novel Coronavirus. It is fatal and it is contagious. One person can make many more people sick. There is a chain of this deadly virus that makes millions of people so sick that they die. Thus, it is necessary for governments to take the necessary steps
Benefits of VICIDial vTiger Integration for Customer Service during Pandemic Read More »
Due to COVID 19 spread countries are going through lockdowns and curfews. This situation has enforced business offices to shut down. The business owners are facing increasing challenges in handling a team that is working remotely. The time, resources, and costs in managing resources are increased. Communication barriers are one of the major challenges faced
Video Conferencing Solution and Its Use Cases during COVID 19 Lockdown Read More »
Coronavirus pandemic is not only deadly, but also destroying. There are many businesses that are facing the worst time because of this virus and its repercussions. Of course, it is not directly hampering the businesses, but many industries have started slowing down and facing huge losses because of lockdowns, curfews, and loss of lives. Furthermore,
Top Industry Verticals Get Benefited by Call Center Solution during Pandemic Read More »
COVID 19 pandemic has forced businesses to adopt the “Work from Home” model. When employees work remotely, it becomes difficult to assure that they are delivering good quality services to the customers and work with high productivity. The call centers can assure both of these facts by using a call center solution. In this article,
Call Center Solution Helps Assure Productivity for Remote Agents Read More »
Due to COVID 19 and the increasing spread of Coronavirus, the Remote Work model is applied in many companies. Different tools and software such as CRM solutions, HRM (Human Resource Management) system, work-logs, IT help desk ticketing solution, etc. are in use to make this remote work model successful. The call center solution can be
Top Tips to Create Productive Remote Work Environment with Call Center Solution Read More »
