High-tech IT Support assistance is a must for getting the kind of assistance that is needed for running PC systems, network and peripherals in a proper way. You need a company that can easily monitor the network and servers and can notify you about every error. Here are 5 things that you must look for before choosing an IT Network support company.
1. Confidentiality agreement
Make sure that the agency has a no-frills confidentiality agreement in place, which can ensure no loss of sensitive data and an optimal level of security for client information. The best agencies of this type hire employees on the condition that they have to sign and abide by a no-frills agreement upon confidentiality. The employees must have professionalism and expertise.
2. 24/7, fast support
You have to hire an agency that is actually capable of rendering very fast support and assistance, 24/7. There needs to be a dedicated support staff at the other end of the line at all times. A good network support company can provide you with Unlimited E-Mail Support, Phone Support, After Hours Emergency Support Remote Support and even On Site Technician Support.
3. Onsite Technician Assistance
The best IT services companies can offer you dedicated onsite technicians, who can be there full-time in your agency. If required, these agencies can send more technicians to your site. It can be very useful in reducing downtime issues as well as make major IT projects and operations get competed much faster. Be it Regular AntiVirus Updates, Network & Servers Monitoring, Server & Workstation Windows Update,Daily Server Back Up Check or Server Maintenance, you can be helped with it all.
4. On-Site Training
Find out whether the agency offers MS Office Training & Troubleshooting and other On-Site Training. The best IT support companiescomprise of a team of experts who are always there to train in-house company staffs in MS Office, dealing with minor PC issues and carry out functions – simple to more complex in nature.
5. Affordable services
Check whether the company offers services at affordable rates, so that you do not have to pay unreasonable rates to avail IT assistance.
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