The second thing you have to do is to enable the messaging option on the app. Tap on the customer tab at the bottom of your screen by default you will see your customer reviews listed in there. At the top of the screen tap the messages on the screen you should see a note for the messaging feature allowing this feature will enable customers viewing your listing to message you directly. Reply back to questions share information and quickly connect for free.Tap the turn on the button this will automatically turn on the messaging functionality and unable the request record button.
Now go to Google and search for your business on your listing you should see a new blue button right under the reviews labeled request a quote. Visitors can now submit the request directly to you using this button as soon as they do, you will receive an instant notification on your Google my business app to which you can respond straight away.2. Number two: Questions and Answers, Google added the option for users to ask questions to a business directly from the Google my business listing. Most businesses you have worked with are unaware about this option exists. This is a true missed opportunity since most of the time the questions being asked are very specific and very often could lead directly to a new sell or getting a new customer. For example the second-hand car dealer who has three unanswered questions all of which could have led to a potential sell but this is not new since FAQ was launched in Google my business.
Google now Auto suggests answers to your visitors using a combination of your previously answered questions if you have taken the time to answer them your customer reviews as well as your Google posts. As a business owner make sure you create regular Google posts with rich content relevant to your business collect Google reviews from your customers which will include answers to potential questions the future customer may ask